Refund policy
Cancellations, returns, and how refunds are paid.
Cancelling before dispatch
You can cancel a pending, unpaid order yourself from its order page; the reserved stock is released immediately. If you have already paid online, contact us with your order number. Paid cancellations are reviewed by our team and refunded in full when the order has not been dispatched.
Returns after delivery
Tell us within 7 days of delivery or pickup if an item arrives damaged, faulty, or is not what you ordered. Send your order number and photographs. We will arrange a repair, a replacement, or a refund.
Change-of-mind returns are accepted within 7 days for clothing and accessories that are unworn, unwashed, with tags attached and in their original packaging. For hygiene reasons, cosmetics, skincare and fragrances can only be returned if they are sealed and unopened. The return delivery cost is the customer's responsibility.
How refunds are paid
- PayHere payments are refunded to the original card or account.
- Cash on delivery and WhatsApp orders are refunded by bank transfer.
- Refunds are processed within 7 to 10 working days of approval.
Refunds are never issued automatically by the website. Each one is checked against the payment record first, which protects you and the store from mistakes.
Faulty or not genuine?
Anything that is faulty or not as described is covered by our quality promise.